Did you know that you can take ownership of the My Account users in your organisation by becoming a superuser?
As a senior member of staff, data manager or administrator, becoming a superuser gives you an overview of everyone that has access to My Account in your organisation and the ability to verify the people you want to have an account.
How to become a superuser
To become a superuser, all you need to do is gain written permission from a senior member of your organisation and send us a confirmation email to firstname.lastname@example.org.
Once we have received your request and verified the information, we’ll then be able to extend your permissions in My Account.
There is no limit to the amount of superusers your organisation can have, although if you have a few you may need to agree a rota to ensure that you don’t duplicate work. You can also email us to find out if your organisation already has a superuser.
What happens next?
Once you are confirmed as a superuser, you will receive an automated email every time a new user from your organisation registers for My Account. With your new permissions, you’ll now have the option to approve or reject new users, giving you added control in only granting access to the right people needing an account.
You will also be able to remove access from existing users and when someone leaves your establishment you can delete their account straightaway, so you won’t need to contact us to have this authorised.
What's more as a superuser you can also update your AE contact and billing contact
Superusers are able to update your organisation's billing contact and annual entitlement contact directly within My Account. To do this, click on your profile in the top right of My Account, select Account Profile, select Associated Contacts, then use the 'Update' links at the top of the associated contacts list to ensure your records are up to date.
I hope you found this information useful and please contact us at any point with questions or queries. We're always happy to help!